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FAQ

With whom is your company licensed?

KTL Logistics is licensed by:
FMC (Federal Maritime Commission) as an NVOCC (Non Vessel Operator Common Carrier) Lic.# 024021.
Insured and Bonded.

Are you a member of any local/international association?

KTL Logistics is affiliated with:
AES – Automated Export System (US Customs).
International Federation of Freight Forwarders Associations.
International Air Transport Association.
International Organization for Standardization.

Are you a mover, a broker or an NVOCC?

KTL is a specializing in intermodal shipments, licensed as an NVOCC with the FMC.  The FMC grants licensing to companies that have displayed that knowledge and are properly insured, bonded and have an ample amount of experience as per their requirements. Operating as a “mover” or “broker” does not qualify a company to provide those services unless they have been approved by the FMC.

I have oversized freight, is anything too large to ship?

KTL can handle any freight of any size from anywhere to anywhere. If you intend to ship large freight we are able to make special accommodations to make sure your international shipment goes smoothly and your oversized freight makes it securely and safely to the destination of your choice.

 Any advice for a first time shipper?

  • Save container waiting time cost by preparing to load your container in less than 2 hours. When the driver shows up to your site, the first 2 hours are included in your fees. We recommend staffing up and preparing in advance to load the container as quickly as possible to avoid overtime charges.
  • Prepare shipping container contents for extreme situations.
  • Containers are subject to extreme conditions. There are wild swings in temperature and humidity inside the container – they go through canals sometime. Containers are subjected to triple digit heat and humidity to sub-zero temperatures while in storage or in transport.
  • Carefully declare all organic cargo. Plants, Edible Plants, Vegetables and Fruit are all treated differently depending on the origin and destination of the shipment. If customs finds any undeclared organic cargo, they can quarantine your container and charge you daily holding fees.
  • Properly insure your cargo. Ask your representative to quote you on insuring your cargo, it’s the best way to protect yourself against any problems such as natural disasters, fires, theft, etc…
 What are the procedures for overseas shipping?
Here’s how it works:
  • Contact our Sales Reps. and obtain the shipping rate quote. You can fill out the form located on our web site or contact us by email or phone to receive offers.
  •  Contact our Logistics Department to book a container. Cargo and cars must be booked with our logistics department to make sure that space is reserved on the vessel and loading arrangements are completed.
  • Contact our Dispatch Department. To take care of bringing your cargo from their original location to our warehouses.
  • Relax and we will take care of the rest as follows:

-your cargo will be loaded inside the ocean container.
-warehouse will deliver loaded container to the port.
-our Export Documentation Dept. will be contacting the US Customs to clear the cargo for export based on the  documents you provided.
-it is possible that Customs physically inspects the container (although it doesn’t happen very often). The cost of  Customs inspection will be added to the bill.
-after the cargo is cleared for Export it will be loaded on the next vessel sailing from the port.
-after the sailing we will provide you with Ocean Bill of Lading (official transport document) and will advise you the   estimated time of arrival to the port of destination.
-also at this time the ownership documents will be returned to you.

How do I track my overseas shipment from beginning to end?

Not only will you remain updated of the status of your shipment by one of KTL specialists, but you will also be able to track the process of your overseas shipment through our innovative online tracking program. Please log into our client center for further information and assistance. You will be able to manage your move through our client center.

Will I pay any fees at the destination of my shipment?

You might pay offloading and documentation fees that are charged by the destination country. Each country are different.

Is my shipment insured? What is marine insurance?

If you do not request insurance, your commodities are not insured. And in case of any accident, you will be fully responsible. Marine Insurance is used to protect your cargo during the ocean transport should anything happen to it. There are number of things beyond the human control: ship may catch a fire, container may get washed away during the ocean storm, even the whole ship may sink. Also cargo may incur damages due to mishandling at loading/unloading ports. Marine insurance offers financial piece of mind in case your cargo gets lost or damaged. Please, note that cargo is NOT automatically insured. It’s always your choice to ship your cargo with or without insurance coverage.
There are 2 types of marine insurance that you can purchase: ALL RISK (also known as Class A) and TOTAL LOSS (also known as Class C). Total loss only covers cases when cargo is completely gone. It includes loss at sea, damage by fire, etc. or when the vehicle is stolen. Total loss will not cover any damages. All risk coverage includes all cases of total loss PLUS it covers damages.
Marine insurance premium is usually calculated as percentage of the cargo value (the age, weight or size of the cargo doesn’t matter). In case of any damage insurance companies have their agents in all major cities and ports throughout the world to process the claims.

Do you guarantee arrival dates?

Most of the time we are able to give you ETAs (Estimated Arrival Dates). However, sometimes due to customs delays, ships canceling their departures, or in the event of lack of enough freight available for consolidated shipments delays can occur. ARRIVAL TIMES ARE NEVER GUARANTEED.
Customers are asked NOT to book air flight tickets according to the estimated arrival dates. Although we are usually on target, there are no refunds or deductions in price for delays.

 What makes your company different and why should I choose you as my carrier?

Unlike many logistics companies out there, KTL specializes in international shipments from any global destination to any global destination. Our experienced staff of professional international experts are ready and willing to assist you from beginning to end with your international shipment. We have a wonderful reputation, proven by the hundreds of positive references we have received over the years which we would be more than happy to share with you! KTL, unlike many other companies that offer international shipment is bonded, insured and licensed by the FMC as an NVOCC.